Andrews Dispute Resolution


Privacy and Security Terms

Last updated June 1, 2018

Andrews Dispute Resolution at Matterhorn (the “Service”) is a service provided, supported and maintained by Court Innovations, Inc. (“Court Innovations”), a Delaware corporation, for use by non-litigant parties, litigants, court administrators, judicial staff, attorneys and law enforcement agencies in the Service. By using the Service, you agree to these Privacy Policy and Security Terms.

User Tracking and Data Capture Practices

Court Innovations collects and aggregates user information regarding use of our websites and the website where you access the Service for purposes of statistical and other analysis to help us improve our websites and the Service. Among other things, Court Innovations may collect and record domain names and/or IP addresses. This tells us what Services are used by distinct users, but does not tell us the individual identities of the users.

In some areas of the Court Innovations website or the access website, in order for us to provide the Service, we do require and record personally identifiable information. By your use of the Service you consent to the collection of such information. This is done with your active permission and participation by your use of the Service.

Information we collect includes the personal information to enable us to complete the specific online transaction using the Service. Some of this information is provided by you directly and some indirectly from the access website. We may also collect credit card information, including name, billing address, credit card type, credit card number and credit card expiration date. After you enroll for the Service, this information is used for verification purposes, to provide the Service and to pay and remit fees to the Service.

Once you sign in to the Service or use the Service (either through the access website or you are not anonymous to us. Only the minimum set of required information for using the Service and processing credit card transactions is requested and stored. This information is necessary for payment processing and enabling use of the Service. It will be used only for such purposes and will not be shared by third parties for their marketing purposes. No individually identifiable information will be used in usage pattern reporting.

We may also use “cookies” in providing the Service. A cookie is a small amount of data which often includes an anonymous unique identifier which is sent to your browser from a website's computers and stored on your computer's hard drive. The data stored in these cookies is read by the access website or the Court Innovations website for the purposes stated above. You can set your web browser to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it. The Service may be impaired if you decline to accept cookies.

Confidentiality and Data Security

We want our site visitors and users of our websites and the access website to feel confident about using the Service and, therefore, are committed to protecting the information we collect. Unless required by law, Court Innovations will not transfer, sell, or otherwise make available to third parties personal information provided by users of the Service, including email and mailing addresses. We limit access to personal information about our users to those whom we believe such access to be appropriate in light of the functions and responsibilities of their jobs.

We have physical, electronic, and procedural safeguards to protect your personal information that is stored in our systems from unauthorized access. Our systems are configured with full 128-bit SSL-based data encryption or scrambling technologies and with firewalls to help protect confidential information, such as names, addresses, credit card numbers, and passwords. We reveal only the last four digits of your credit card number when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing and do not store credit card information directly.

Protection of Passwords and Online Case Review Information
The Service is provided to facilitate dispute resolution. It is crucial that, as a user of the Service, you protect against unauthorized access to your password or online case review information and to your computer and that you always sign off when finished using a shared computer. Further, you should be aware that no system is impenetrable. Thus, it is your responsibility diligently to monitor your credit card statements, bank statements and similar personal information so as to discover and address as quickly as possible any misuse of your personal information. Neither Court Innovations, the access website, nor any governmental agency, entity or body nor any vendor or service provider associated with any of our online efforts will be liable for any loss or damage relating to unauthorized access to your personal information on our system.

Email and Text Messaging
A useful feature of the Service is to notify you of the status of your case through email to your designated email account or text messaging. By use of the Service and providing an email or telephone number, you consent to the use of email and text messaging on activity regarding your case.

If you provide your email address, we may use it to email you case status updates and notifications. If you provide your cell phone number, we may use it to text you case status updates and notifications. You are solely responsible for all charges, including but not limited to, data charges and text messaging charges associated with emails or texts that we may send to you.

Information Voluntarily Provided
In using the Service, we may request that you participate in surveys, focus groups, interviews or other activities. Your participation in these activities is completely voluntary and you may opt out of participation at any time by sending us an email to We will use the information obtained through your participation in these activities to improve our websites and the Service. We will not sell or otherwise make this information available to unrelated third parties for their marketing purposes.

Updates to Our Privacy & Security Statement

Court Innovations Inc. reserves the right to change this statement at any time and in its sole discretion. If the statement is changed, the new version will be posted here, along with its revision date, and all information collected following the posting of such changes will be subject to the new statement on this site.

© 2018 Court Innovations Inc. This site contains links to websites to which our privacy statement may not apply. We encourage you to read the privacy statement of every website you visit.